21 years ago, Service Manager Bill Lord stepped through Mitchell Cooling and Heating’s doors and hasn’t looked back since. With 37 years’ worth of experience in the HVAC industry, the only surprise he’s encountered in his career was staying at one company for over two decades.
Bill was introduced to the HVAC field by a friend’s dad who had his own repair and installation company. As a teenager, he started out as a helper for that company and quickly grew from there.
The Day to Day
As Service Manager, Bill’s role has him involved in several key parts of Mitchell’s day-to-day operations. In the morning, he helps the team by going over any pending work from the previous day and making sure each technician has what they need for upcoming service requests.
Additionally, Bill is available to the office staff to make sure parts are ordered and that customers are fully satisfied with their service. On top of this, he makes sure to have the phone nearby in case any technicians out in the field need support.
For Bill, while there’s not enough time in the day to take care of everything, knowing that he gets to help someone every day is reward enough to keep going.
Three Pieces of Advice
With nearly four decades of experience, Bill only has three pieces of advice for people in the field.
“You can make a great career in HVAC, just get as much training as you can, and stay up to date on technology,” he says.
At home, Bill lives with his wife, Valerie, and their dogs. They have three adult children and two grandchildren. Outside of work, you can find him spending time hunting, fishing, and of course relaxing with Valerie and the rest of his family. This summer, they have big plans to hit the pool and grill out.
Do your big summer plans include updating your HVAC? Give us a call to schedule it by calling 770-995-7585. You can also schedule service online.