With so many of us spending more time at home, it’s more important than ever to keep your home safe and comfortable for you and your family. I want to personally reassure you that we’re taking every precaution to protect you, our service technicians, our entire team, and our community while keeping your home cool in the summer, warm in the winter, and comfortable all year round.
The people who work with me at Mitchell Cooling and Heating tend to stick around. Many have been with me 20 years or more. We really are like family. Our customers tend to stick around too. If you’re already one of our longtime customers, then you understand why.
I’ve always believed that the best way to build a business isn’t through high-pressure sales tactics and cutting corners on work. (You might have noticed we don’t even have salespeople.) It’s better, I think, to give honest advice, stay true to your word, do quality work, and take good care of people when it’s easy and when it’s not. It’s maybe not the fastest way to grow, but, in the long run, I think it’s the best.
So things are a little harder right now, but we’ve made it through hard times together before. What’s most important to me is that we’re all still healthy and together when the crisis has passed.
As soon as the pandemic hit, we sent all our office staff home, and they’ve been working from home ever since. If you’ve had a chance to talk with Lindy or April, you know they’re still taking good care of you while keeping themselves and their families safe. They’ve both been with us more than 20 years, and we couldn’t do this without them.
We’ve also suspended our traditional morning meetings with our service technicians and are dispatching everyone from home so they don’t come in contact with one another. If they need parts resupplied for their trucks, we set them outside our building for contact-free pickup.
On service calls, all our technicians are wearing masks, gloves, and foot covers. They’re washing their hands frequently and using lots of hand sanitizer. At your home, they’ll stay outside if the work allows and keep their distance if they must come in. We’re also no longer asking for signatures on service tickets. You can handle everything online.
Whether you’ve relied on Mitchell Cooling and Heating for many years or are considering us for the very first time, I want you to know that we’re doing everything we can to keep your family safe and comfortable. If your air conditioner needs repair, if your furnace needs servicing, or if you’re looking to install a whole house air purifier for added peace of mind, you can call us with confidence. As always, we’ll do what we say we’ll do when we say we’ll do it, always with your family’s health and happiness top of mind.
I thank you for your business. Stay healthy and well, everyone. You mean a lot to us.
Chris Mitchell, Founder