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4.8

Based on 164 reviews

Mitchell Cooling + Heating

4.8

review us on See all reviews

1712085052

1710937078

We had a failure of our emergency shut off valve which allowed for the overflow of water in our AC system that was running all day due to some work being done on our house. The water overflowed into our house ruining our upstairs flooring and some drywall in a closet. Our system was installed by Mitchell Mechanical and under their warranty. So, per their instructions, our system was maintained. However, there was a clog in the overflow pipe for condensation drainage which caused the drain pain to fill up with 3 gallons of water. The emergency shutoff switch failed and they per GA requirements did not hook up our emergency pipe that was originally installed when we had our house built. Mitchell Mechanical replaced the shut off switch and unplugged our condesation drain. However, when I requested to speak with the manager, I did, but then I wanted to speak with the owner to obtain payment for my insurance deductible and he never called back.I have been a customer for over 7 years and find this practice of ignoring your customers when the equipment your company installed fails and causes thousands of dollars in damage to be cowardly and shameful.It seems to be the way of the world when dealing with companies throughout the state of GA. From car washes to healthcare systems and HVAC companies. Buyer beware.Today is March 20, 2024. The manager at Mitchell Mechanical, Bill did reach out to me and made things right. I really appreciate what he did. I’m still a customer and thankful for their service to my home.

1709859793

I’ve been using Mitchell for a few years now. However, after hearing a lot of things about another company, I decided to give them a try. Big mistake. Huge mistake. They were not cool, and only masters at lying if you catch my drift. 😉The other company spent about 10 minutes checking out my unit, and quickly jumped to the conclusion that my 6 year old unit took a total poop, and I needed a new one at the low price of $13k. They were really pushy on financing right then and tried convincing me this was an investment…… right. When I mentioned paying cash they tried pushing financing even harder which grossed me out.I called my normal guys at Mitchell and was pleased as usual. The technician spent about 30 minutes diagnosing and troubleshooting my unit. It was a rainy day and he made it a point to take off his boots and carry them through my house. He was respectful and informative. He diagnosed my unit and was able to provide a solution that was less than a quarter of the replacement price.Installation of the new part was quick and professional. My technician explained the whole process and was also respectful of my home. I’m annoyingly inquisitive but the technician was more than happy to educate me through the process. Overall a 10/10 experience every time I deal with Mitchell. I’ll never cheat on you again I promise 🫠

1707765328

Matt Ruatk came out the same day and resolved our issue expeditiously!

1705367763

Outstanding service and trustworthy!

rolland ebright

1705359586

1705336794

Called on a Friday afternoon with a broken HVAC. They were there within an hour and had a new unit in by the following Tuesday. These guys were great. Highly recommend!

1705333507

Have used Mitchell at two homes including complete installation and service.Wonderful folks and excellent service twice yearly.

1704293767

Mitchell Mechanical was great! Our 25 year old HVAC decided to quit 5 days before Christmas. Mitchell Mechanical was able to get a new HVAC within two days at a great price considering the two other quotes we received. They were on time, efficient with the install. The technicians were great! Customer service was great, returned calls timely. This type of customer service is rare these days!

1703111387

highly recommend

1703107252

Great company to deal with. All the techs that have been out have been very nice as well as the girls on the end of the phone.

Gaynette Collins

1703105419

Technicians came in and gave great info and took care of our issue!! Definitely Recommend!

Pam Holmes-Powell

1701796763

They are always through when cleaning/looking my AC and Heater units. I have had no problems with their work.

1701796279

Always professional!Always on time!Excellent customer service!

1701729234

You guys are very professional and the work is excellent. To your entire staff from us, have a very Merry Christmas and Happy New Year.

1701722583

This is my second house with Mitchell Mechanical and I've been in it for over twenty years. We had to replace both units after about 15 years. They scheduled me and they were in and out in a couple hours. They do great work and are easy to work with.They also answer there phone every time I call.Kurt Johnson

1701716046

Nice, honest folks. Bought HVAC system from them several years ago for a good price. They have been professional and easy to work with. Made a repair covered by warranty. Service/experience was excellent. Currently under a 2X per year maintenance contract with them. Only positive experiences with their staff. Highly recommend.

El-Brenda Wiley

1701701059

Very Good Service.

1701399059

Very responsive to an emergency call at 8:00 pm at night. Got the problem immediately fixed. We have used them for 26 years and will continue to use them…

1701383967

1701137704

Ethel Vasilakis

1701136666

Always professional, courteous and prompt. They stand behind their work. We have use Mitchell Mechanical for well over 20 years.

Cheryl Lindamood

1701131851

1701129788

We have been doing business with Mitchell for appx 31 years and have found them to be responsive and helpful at every interaction. The office staff is great at calling us back whenever we have to leave a message at off-hours as well as for emergency issues which have been infrequent but do happen. The technicians have always fixed our issue to the best of their ability on the first call, if not the follow up has been stellar.

1701121261

Excellent reliable service. Reasonably priced on time and good in an emergency. I recommend!

1701120633

I have always felt like you have done an excellent job. However, I was concerned about the man who came this past fall. He was so quick I ask him about it. He said as he held up a filter, "Yes all we need do in the fall is change the filter". I remember going back in the house and saying to my lady, "That was the quickest I've ever experienced." But everything seems to be working just fine so I really can't complain.

Linda Tomaszewski

1699453536

We are always pleased with the service from Mitchell - we've been a customer since 1994, in 3 different homes!

1699397465

I highly endorse Mitchell cooling and heating! They are always prompt, courteous, and efficient.

1699379790

Answered my questions. Knowledgable about the product.

1699379017

1699374696

Always great service, responsive and always courteous and professional.

1699370364

I've been a customer since 2001 and won't change. Mitchell provides quality, reliable services. The response is fantastic. Yes I recommend them!

1699363182

I purchased my AC equipment from Mitchell Mechanical in 2015. I have had flawless service since and, for the last few years, I have them service the heating/AC twice a year. Highly recommend Mitchell for your home comfort needs.

1699307630

Very dependable, really good value.

1699307165

Have always had great customer service from Mitchell Mechanical and their employees. Great communication and problem solving, people you can count on at all times. I have used them for our condominium common area HVAC as well as my personal unit for over 17 years.

1699306554

1699303768

Excellent honest company. First class service and repairs. Reasonable cost.

1699298287

All good

1699295445

I been with them for years and had good service, even once on weekends.

1699292368

Our second level was too warm. The technician checked the thermostat, attic and the unit to determine the cause. He was able to diagnose the problem and provide a resolution. I am a happy customer.

1699292021

Quality, friendly and courteous service. Thrilled with the annual maintenance contract and appreciate the retired military discount.

1699290468

Gregg I believe is his name is fantastic. I always ask for him.

1699289395

Mitchell Mechanical installed a new HVAC system when we needed one years ago and we’ve continued our MVP contract with them ever since. They do a maintenance visit twice a year to maintain our system. We’ve been very happy with the services they’ve provided.

1699289071

Always the best! Would recommend to all. Fast friendly affordable. We have been doing business with them for 25 years and they are the best! Not too big or small to be personal and friendly! Last Technician swept the attic for us because of our age!

1699288077

1696943077

Everyone is very professional and friendly

1695736107

Been using Mitchell for 16 years and have total confidence in them.

1693420601

The service techs are knowledgeable & are welcoming in explaining what the problem & their clear solution with prices to fix the problem on site. Andrew & Matt are the best Technicians!!!

Jerry Zimmerman

1693415700

I called on a weekend, not expecting a very quick call back, but Ron (the on-call tech) responded quickly. He clearly explained the after hours fee, and arrived in a timely manner. He was thorough and professional in diagnosing our AC problem, and had it back up and running.

1692372670

I can’t say enough great things about Mitchell HVAC. Responsive to the urgent request, quick to respond, arrive and resolve in one visit. Most professional company I have ever used. I would recommend them over and over again.

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1398 Duncan Lane, Auburn, GA 30011
Phone: 770-995-7585 | Lic GA CR108284

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